Help Portal BoomTown’s Virtual Front Desk

Billing

Howdy. This is your resource for all things BoomTown Billing. Our most commonly asked questions are below. If you need us, the Billing Team is available at these contacts:

Email: billing@boomtownroi.com
Phone: (843) 518-6008

Click here to jump straight to the Billing Contributor FAQs

How do I get started with the Billing Portal?

 
  1. Click on this link
  2. Select “Create an account” at the bottom of the login screen
  3. Enter your information.  The Customer ID can be found on invoices.
  4. Click “Submit” and you’re done!

If you need further assistance please contact the Billing Team with your request at (843) 518-6008 or billing@boomtownroi.com.


How do I update my payment information?

Easy!  We have an online Billing Portal where you can login at your convenience to:

  • make payments
  • update your payment info
  • retrieve invoices

 

How can I retrieve previous invoices?

Invoices are automatically emailed at the beginning of each month. In order to retrieve invoices for previous periods, please log into the billing portal as all invoice copies can be downloaded or printed there.  See “How do I get started with the Billing Portal” above!


What forms of payment does BoomTown accept?

BoomTown accepts all major credit cards, as well as ACH payments. ACH payments pull directly from a checking account, for that reason we do not accept paper checks as a form of payment. We’re working on accepting coffee beans, compliments, and donuts as alternative forms of pay. We’ll keep you updated on those.


When do I receive my first BoomTown invoice?

Your initial BoomTown invoice will be emailed to you and charged to the account you provided within 2-3 business days of signing your contract. This invoice will only include the setup fee(s). High five for kicking off BoomTown!


What do I pay after my platform is launched?

  • A pro-rated Licensing Fee for the remainder of the current month.
  • MLS Fees:
    • If your MLS charges a vendor setup fee, then this amount will also be charged.
    • If your MLS charges a monthly fee, we will prorate this for the remainder of the current month.

When do I receive my regular monthly invoice?

The month following your launch, your recurring billing will begin. BoomTown invoices on the 3rd of the month.


What does my regular monthly invoice include?

  • Monthly License Fee
  • MLS Vendor Fees: (Also called MLS Data Monthly Fee) If your MLS charges BoomTown a vendor fee, this will be passed on to you.
  • Additional BoomTown Products and Services (Eg. Seller Lead Suite, Paid Training Sessions, Etc.)
  • Paid Advertising: If you are running Paid Advertising through BoomTown Paid Lead Generation Services then you will be charged for any spend which occurred in the previous month in addition to the 15% management fee.

What the heck is the “Advertising Management Fee?” And how is it calculated?

The Advertising Management Fee ((specified on your order form) is charged for the continuous work our Paid Advertising teams do on a daily basis to optimize your advertising budget. This fee is calculated based on 15% of the amount your campaign spent the previous month.


How do I make changes or pause my advertising budget?

To change your advertising budget in any way, please reach out to the Client Concierge in order for them to coordinate the changes.


[Danger Zone] How can I cancel a BoomTown product or service?

In order to cancel billing of a product or service, please reach out first to the Client Concierge. They will send you the necessary documents to initiate any cancellation process. Once these documents are completed the Client Concierge will notify the Billing Team and we will automatically cancel billing of this product or service.


Contributor Billing Questions:


Contributor Agreement and Cancellation Policy

BoomTown does not enter into agreements with our client’s contributing parties. However, any of the contributors can cancel their own billing at anytime. The BoomTown contract holder is ultimately responsible for any BoomTown and/or advertising fees. BoomTown reserves the right to cease contributor billing and to bill the client directly at any time upon notice.

Contributor Billing Management Fee: BoomTown will split a client’s bill 5 ways (platform owner + 4 contributors) at no cost. Additional contributors can be set up for direct billing. There is a $50 monthly fee per EACH additional contributor over the 5 way split, which will be charged to the BoomTown platform owner.


How do I add a contributing party to my monthly bill?

Please email billing@boomtownroi.com to let us know you have a new contributor. We will then send you a form to fill out the necessary information. Once this form is complete, we will contact your new contributor to explain our billing procedures and gather their information for automatic billing.

Contributor Billing Management Fee: BoomTown will split a client’s bill 5 ways (platform owner + 4 contributors) at no cost. Additional contributors can be set up for direct billing. There is a $50 monthly fee per EACH additional contributor over the 5 way split, which will be charged to the BoomTown platform owner.

Note: BoomTown does not enter into a contract with contributing parties. We only facilitate payments. In the event that the contributor defaults on payment, the balance will be transferred to the BoomTown contract holder.


Where do I go to change or remove a contributing party?

Please email billing@boomtownroi.com with your request, and we will send the necessary form to you. Once the form is filled out, we will adjust your account and future billing to reflect these changes. If the contribution is being increased, we will need written consent from the contributor before billing is adjusted.


Can my contributing party pay a percentage of the total amount?

Absolutely, we can set up a contributor to pay a percentage of the total charges or the contributor can select to pay a flat amount.


What happens to my billing if my contributor doesn’t pay their invoice?

Ultimately, the BoomTown contract holder is responsible for all billing. If a contributor fails to make payment, the Billing Team will contact the contributor and try to get the payment resolved. If we do not receive payment within 20 days of the invoice due date, then we will transfer any balance over to the BoomTown contract holder.

Note: If a contributor has a balance, the Billing Team will notify the BoomTown contract holder of the balance. If the balance is not paid before the 20th day overdue, then the Billing Team will inform the contract holder that the balance will be transferred and charged. 


How can I make sure my contributor agreement(s) is compliant with industry regulations?

Since BoomTown does not facilitate agreements between contributors and real estate teams and we don’t have insight into joint marketing efforts outside of BoomTown, we do not offer guidance on RESPA/CFPB compliance. We advise you to consult with a professional on the topic.


 

Please reach out to the Client Concierge if you have any further questions, we are here to help!

(843) 300-3307

clientconcierge@boomtownroi.com