Drips Skipped in Daily Insights Email 10-18-17
We’ve made a helpful update to our smart-drip functionality. This is the first of several new updates that will be coming to improve the functionality of Smart-Drip plans.
In this update we have enabled drips to “skip” email steps when an invalid email is detected. This will enable the action plan or “To-Do’s” to continue to run so agents can make phone based contact attempts in accordance with the plans. Any drip plan steps that are skipped will be shown in the daily insights email.